Refund Policy

Fees for completed warehouse work, receiving, storage, picking, packing, relabeling, repacking, returns handling, stock counts, assembly, transfer preparation, and other operational services are generally non-refundable once the work has been performed.

Prepaid or estimated fees may be adjusted when the final service scope, actual inventory count, carrier charges, or operational requirements differ from the original estimate.

Clients may request review of an invoice or account charge by contacting Andasol Corporation with the invoice reference, shipment details, service date, and reason for the requested adjustment.

If a billing error is confirmed, Andasol Corporation may issue a corrected invoice, service credit, refund, or other adjustment according to the circumstances and written agreement.

Claims related to loss, damage, shortages, carrier issues, or service exceptions are reviewed using warehouse records, receiving documents, outbound records, photographs when available, carrier information, and agreed service procedures.

Carrier-related claims may be subject to carrier rules, claim windows, documentation requirements, declared value limits, and exclusions.

Completed labor, storage already used, special handling already performed, carrier charges already incurred, marketplace-related fees, compliance holds, and costs caused by inaccurate or incomplete client instructions may not be refundable.

Refund eligibility does not apply to goods that cannot be handled due to legal restrictions, safety concerns, counterfeit concerns, missing documentation, or noncompliance with confirmed operating instructions.

Refund, credit, or billing review requests should be sent to support@andasolcorporation.com. Include the company name, invoice or shipment reference, relevant dates, supporting documents, and a clear explanation of the requested review.